FAQs

Find your cleaning queries in our list of questions the Surf customer care team is most frequently asked.

If you’re still stuck for a solution please visit our contact us page.

Do I put the product in the dispensing drawer or drum?

Well… this depends on the type of machine you have and the product you are using:

  • If you have a top loader put the scoop of powder or cap of liquid in first and then add your clothes. If you have a front loader put your scoop of powder or capfull of liquid into the dispenser drawer.

Is Surf suitable for colours?

Yes. Surf is ideal for cleaning coloured garments. But some fabrics are more susceptible to fading and some pastel shades are more prone to subtle colour changes. This should be indicated by a "do not bleach" symbol on their care label. If you are in doubt, use a specialist colour product.

Why does the price of Surf sometimes vary?

Unfortunately, we can't do anything about this. It's up to individual shops to decide how much they charge for Surf.

Why isn’t there a non-perfumed Surf?

Unfortunately, detergents don't smell great without perfume and most people buy Surf because they love its fabulously, fresh long-lasting fragrances.

Will I be able to wash out the smell if I don't like it?

We find it hard to believe anyone would dislike Surf’s scrumptious smell! But if you are not keen, give your wash an extra rinse and spin.

What should I do if there is powder residue on my clothes?

Washing machines should dissolve powders without leaving a residue. But the size of load, the level and pressure of water and the length of cycle can affect the rinsing power of a machine. Try not to overload and if you still get powder residue, brush it off and give your washing an extra rinse.

Will Surf’s fragrance overpower my perfume?

No. The amount of fragrance in Surf is very small compared to a perfume, so Surf shouldn’t overpower it.